Refund & Cancellation Policy

1. General Policy

ZenSkinStudio offers a range of non-invasive aesthetic services, including:

• Advanced Skin Care
• Skin Lightening & Brightening
• Body Treatments
• Massage Treatments
• Facial Treatments

Due to the nature of these services, all payments are generally non-refundable, except in limited circumstances outlined below.

2. Completed Treatments

• Once a treatment has been provided, no refunds will be issued
• Treatment outcomes vary between individuals and are not guaranteed

3. Booking Deposits

Deposits required to secure appointments are non-refundable.

Deposits may still be:

• Transferred to a new appointment if rescheduled within the allowed timeframe
• Forfeited in cases of late cancellation or failure to attend

4. When Refunds May Apply

Refunds will only be reviewed under specific conditions, including:

• Cancellation within the permitted notice period without rescheduling
• Inability to deliver the service due to unforeseen circumstances on our side
• Duplicate or incorrect payment transactions

All refund requests are subject to approval at our discretion.

5. Medical Disclosure & Reactions

• Clients must disclose any relevant medical conditions, allergies, or skin concerns before treatment
• We are not responsible for adverse reactions where such information was not provided
• Refunds will not be granted due to dissatisfaction or reactions unless caused by proven negligence

6. Treatment Suitability

• If a service is deemed unsuitable during consultation, an alternative treatment may be recommended
• A credit or refund may be offered at our discretion

7. Refund Processing

• Approved refunds are typically processed within 7–14 business days
• Refunds are issued using the original payment method unless otherwise agreed
• Processing times may vary depending on your payment provider

8. Late Arrivals & No-Shows

• Late arrival may result in reduced treatment time or cancellation
• Missed appointments and no-shows are non-refundable

9. Policy Changes

We reserve the right to update or modify this policy at any time. Changes take effect immediately upon publication.

10. Contact Information

For any refund-related inquiries, please contact: support@zenskinstudio.com