Delivery Policy

1. General Information

ZenSkinStudio provides professional aesthetic services, including:

• Advanced Skin Care
• Skin Lightening & Brightening
• Body Treatments
• Massage Treatments
• Facial Treatments

As we do not offer physical products, “delivery” refers to how appointments are scheduled and how services are performed.

2. Booking Confirmation

• You will receive a confirmation email after booking
• Your appointment is secured only after confirmation and successful payment (if required)

3. How Services Are Provided

• All treatments are performed in person at our designated location unless otherwise stated
• Services are provided on the scheduled date and time
• Duration may vary depending on the service and individual needs

4. Arrival Guidelines

• Please arrive 10–15 minutes before your appointment
• Late arrival may result in a shortened session or rescheduling

This helps ensure a smooth experience for all clients.

5. Appointment Adjustments

• Changes or rescheduling must be requested at least 48 hours in advance
• Alternative times are subject to availability

6. Missed Appointments

• Failure to attend without notice may result in loss of deposit
• You may be charged partially or fully for the service

7. Availability of Services

• Bookings depend on staff, equipment, and schedule availability
• We may reschedule or cancel due to operational or unforeseen issues

If this happens, we will inform you and offer an alternative appointment.

8. Pre-Service Requirements

• Consultation or health information may be required before treatment
• Incomplete or inaccurate details may result in service modification or refusal

9. Aftercare Responsibility

• Aftercare instructions may be provided
• Results vary depending on individual conditions and adherence to guidance

10. Contact Information

For inquiries regarding bookings or services, contact: support@zenskinstudio.com